Booyadle Water Delivery Account Deletion

Customer Accounts

Customers can request account deletion by:

1. Opening the customer app.
2. Going to the Account screen.
3. Selecting the account deletion option if available.

Customers may also use the account deletion request form. The request should include the phone number used for the account. Dalbo reviews requests before processing eligible account deletion.

When a customer account is deleted, we aim to delete or anonymize:

• Customer profile.
• Push tokens.
• Saved customer locations.
• Loyalty wallet records where no longer needed.
• Support records where no longer needed.
• Personal location labels on historical orders where possible.

We may retain limited order, payment, audit, fraud-prevention, support, tax, or legal records when required for legitimate business or legal reasons.

Driver Accounts

Drivers can request deletion, deactivation, or data access by contacting Dalbo Operations, using the account deletion request form.

Driver records can include work, vehicle, wallet, delivery, identity, performance, and compliance information. Some driver records may need to be retained after account deactivation for safety, fraud prevention, accounting, dispute resolution, or legal obligations.

When a driver request is approved, we will deactivate access and delete or anonymize information that is no longer required.

Processing Timeline

We try to acknowledge deletion requests within 7 days and complete eligible deletions within 30 days. Some requests may take longer if staff review, legal obligations, unresolved deliveries, wallet records, or disputes are involved.

What To Include In A Request

• The app name: Booyadle Water Delivery or Booyadle Driver.
• The phone number used for the account.
• Whether you want account deletion, data deletion, or a copy/access request.
• Any relevant order, driver, or support reference if available.

Do not send passwords, codes, or sensitive documents in a deletion request.