Privacy Policy

Who We Are

Dalbo / Booyadle operates a water delivery marketplace and field operations system. Customers use the app to request water delivery. Drivers use the driver app to receive delivery offers, manage work, confirm tank water levels, and complete deliveries. Dalbo Operations is used by authorized staff to activate drivers, support users, and manage delivery operations.

Information We Collect

Account and contact information:

• Phone number for login, account recovery, delivery coordination, and support.
• Optional name, email address, and profile image.
• User role, account status, verification timestamps, and app session records.

Customer order and delivery information:

• Water quantity, price, currency, payment method, delivery area, delivery label, order status, ETA, assigned driver, and order history.
• Optional latitude and longitude when a customer confirms a precise delivery location.
• Customer support requests and delivery confirmation signals.

Driver and vehicle information:

• Driver phone number, approval status, registration number, optional first and last name, profile photo, license or national ID information collected during onboarding, and activation/training state.
• Vehicle type, plate number, vehicle registration number, vehicle photo, registration photo, tank photo, capacity, and water availability.
• Driver wallet, top-up requests, platform fee records, performance/reliability metrics, and dispatch history.

Location information:

• Customer delivery location and optional precise coordinates for delivery.
• Driver foreground location while the driver is online or working, used for dispatch, ETA, delivery support, and stale-phone detection.
• Driver background location on iOS and Android while an approved driver is marked online, including when the app is not in use, so Dalbo / Booyadle operations can offer nearby water-delivery jobs, refresh GPS during online work, and avoid repeatedly polling location when no dispatch need exists. Location tracking stops when the driver goes offline.

Device, diagnostics, and readiness information:

• App version, build version, platform, operating system, device manufacturer, model name, device identifier, notification permission state, push token status, location permission status, location services state, battery level, battery state, network type, internet reachability, heartbeat timestamps, device health status, and related diagnostic events.
• This information is especially important in the driver app so dispatch can avoid sending urgent jobs to phones that are unreachable, stale, or not ready.

Communications and support:

• Push notification tokens and notification delivery logs.
• SMS delivery records for one-time password authentication.
• Support tickets, support interactions, call attempts, callback tasks, and related operational notes.
• When the app opens the phone dialer, we may log that a call was attempted or that the user returned to the app. We do not read call logs.

How We Use Information

• Create and secure accounts.
• Authenticate users by phone number and OTP.
• Process water delivery orders.
• Match customer orders with eligible drivers.
• Show delivery status, order history, ETA, and support information.
• Send order, urgent driver offer, and account notifications.
• Keep drivers reachable while working.
• Confirm driver phone readiness, location freshness, and notification setup.
• Prevent fraud, abuse, duplicate actions, and operational errors.
• Support customers, drivers, and staff.
• Maintain wallet, fee, loyalty, support, audit, and business records.
• Improve reliability, safety, and quality of the delivery service.

We do not sell personal information. We do not use the app data for third-party advertising tracking.

Sharing Information

We share information only as needed to operate the service:

• With drivers and customers when necessary to complete a delivery, for example delivery location, phone number, order quantity, and status.
• With authorized Dalbo staff through operations tools.
• With infrastructure providers that process data for us, including Convex, SMS providers, Expo push services, Apple Push Notification service, Firebase or Google services for Android, Apple platform services for iOS background location and notifications, maps providers, and Frappe/ERP hosting.
• With payment, wallet, or reconciliation providers if enabled for operational payments.
• With regulators, courts, or law enforcement if required by law.

Legal Bases And Consent

Where applicable, we process data because it is necessary to provide the delivery service, protect users and the business, satisfy legal or accounting obligations, or because the user granted permission, such as location or notification permission. Drivers can revoke location permissions from iOS or Android settings. Some app features, including online dispatch, GPS refresh, and nearby order matching, may stop working if required permissions are disabled.

Data Retention

We keep data only as long as needed for service operation, safety, fraud prevention, accounting, tax, support, dispute handling, and legal compliance. Customer account data can be deleted or anonymized after an account deletion request, except for records we must retain for legitimate business, legal, security, accounting, or dispute-resolution reasons. Driver data may need to be retained longer because it can relate to vehicle verification, delivery history, wallet records, performance, support incidents, fraud prevention, and business compliance.

Account And Data Deletion

Customers can request deletion from inside the customer app where available, or through the public account deletion page: /account-deletion.

Drivers can request deletion or deactivation through Dalbo Operations or by contacting privacy@booyadle.com. We may need to verify identity before processing a request. We may retain data that we are legally or operationally required to keep, but we will delete, deactivate, or anonymize data that is no longer needed.

Security

We use reasonable technical and organizational measures to protect personal information, including authenticated access, role-based backend access, secure session storage, permission-gated mobile APIs, audit logs, and restricted operations tools. No method of storage or transmission is completely secure, so we continue to monitor and improve safeguards.

Children

The apps are intended for customers, drivers, and authorized staff. They are not directed to children.

International Processing

Data may be processed in countries where our service providers operate. We use service providers for hosting, authentication, notifications, SMS, and maps.

Changes

We may update this policy as the product, legal requirements, or service providers change. We will update the "Last updated" date when changes are made.

Contact

Privacy and deletion: privacy@booyadle.com
Support: support@booyadle.com