Terms of Service

Service

Dalbo / Booyadle helps customers request water delivery and helps approved drivers receive and complete water delivery work.

Accounts

Users are responsible for using accurate phone numbers and keeping their devices secure. Drivers may need approval, activation, and training before receiving work. Dalbo may suspend or block accounts for fraud, abuse, unsafe behavior, or violation of these Terms.

Customer Responsibilities

• Provide accurate delivery information.
• Be reachable when the driver or office needs to confirm the delivery.
• Pay the applicable price or agreed payment method.
• Use support channels for disputes or problems.

Driver Responsibilities

• Provide accurate onboarding and vehicle information.
• Keep the driver phone reachable while online or working.
• Maintain safe and lawful driving practices.
• Keep tank water availability accurate.
• Accept, decline, arrive, complete, and report problems honestly.
• Not misuse customer information.

Orders And Payments

Prices, fees, wallet balances, top-ups, and loyalty points may be shown in the apps. Operational payment handling may vary by market and rollout stage. Dalbo may adjust, refund, reverse, or review transactions when needed for errors, fraud prevention, support, or reconciliation.

Location And Notifications

Location and notifications are required for many delivery and driver features. Approved drivers who mark themselves online must keep required iOS or Android location permissions enabled, including background location where required for live dispatch, GPS refresh, nearby order matching, and delivery support. Drivers who disable required permissions may not be eligible for work. Customers who disable location can still provide delivery instructions manually where available.

Support And Disputes

Users should report order problems through the app, support page, or Dalbo Operations. Dalbo may use order, call-attempt, location, delivery, wallet, and support records to investigate disputes.

Acceptable Use

• Do not use the apps for fraud or unlawful activity.
• Do not interfere with dispatch, payments, or support systems.
• Do not misrepresent identity, vehicle, location, or order status.
• Do not harass customers, drivers, staff, or other users.
• Do not attempt to access restricted operations systems without authorization.

Changes And Availability

Dalbo may update, suspend, or change features as the service evolves. Some features may be available only in specific cities, markets, driver programs, or testing stages.

Contact

Privacy and deletion: privacy@booyadle.com
Support: support@booyadle.com